OPENING HOURS
It is strongly recommended that all customers visit the storage facility of their choice prior to moving in. This will enable you to assess the suitability in terms of access, security, cleanliness, and cost. As you would expect, not all self storage facilities are the same and like other services - you get what you pay for! Always ensure that the facility you use is climate controlled.
Preparation
It is important to prepare certain items for storage. The purchase of appropriate boxes and packaging materials can be ordered by phone in advance from the Packaging Accessories brochure enclosed. Packaging can be collected or delivered (at a nominal cost of transport) depending on quantity and location. It is essential that all fridges and freezers are thoroughly defrosted, clean and dry prior to storage (any residual dampness will result in mildew and render the item unusable in the future). The better the preparation and packaging undertaken prior to the removal day will greatly facilitate an easy move with less wasted time of the removal men and a saving in space (and therefore charges) whilst goods are in storage.
Most people over estimate the size of space required, please refer to our guide enclosed or preferably speak to our manager who is experienced in this matter
Storage of jewellery, watches, money, and other similar small value items is not permitted. We do, however, carry a high insurance classification covering items such as antiques and works of art and readily accept artic es with values of up to £25,000 for goods in store. Articles with values between £25,000 and £ 100,000 can be accepted with prior notification, and articles with values between 100,000 and £ 1,000,000 by arrangement.
All goods must be insured.This can be arranged for our clients. Alternatively, clients' existing household or business policies can be extended to cover goods in authorised (accredited) storage facilities.
The overall security of the building is an important part of the service that we offer Entry to the facility is strictly restricted to our direct customer (i.e. the person who signs the contract) or his previously nominated representative. Changes to authority must be made in writing; not by fax.
N8. All persons on every occasion should carry some form of identification to show staff on duty. This is in order to verify authorised entry; arriving with a key for the Unit is not deemed authority.
Items are not allowed to be left on the loading bay without the authority of the manager Where customers require items to be delivered to us via a third party without their presence the goods will only be signed for unchecked and placed in the holding area for 24 hours.This will be charged at £10.00 per day per pallet equivalent.
A number of different trolleys are provided for customers' use. Please use them sensibly and do not overload. Return to loading bay after use. If you need assistance please ask, we are here to help.
Please use the facility with care. Small children are only allowed in the storage facility with parental guidance.There are many hazards and temptations for little fingers!
None of the following items are allowed in the storage facility:
Because of the above restrictions all items are subject to search prior to storage in the facility.
We recommend you insure your goods and insurance cover as detailed below can be arranged by us on your behalf. Please note that irrespective of whether insurance cover is effected, our liability is as set out in our contract terms and conditions which have been provided to you.
Subject to you giving us instructions to insure we can arrange on your behalf insurance with Lloyds to cover your property as summarised below.The policy is for Ashford Self Storage and allows customer goods to be covered under it's conditions. The policy may be inspected at our office if required.
Loss of or damage to property whilst in store from the following Insured Events: fire, lightning, explosion, aircraft, storm, flood, burst pipes, theft accompanied by forcible &/or violent entry to or exit from the building, riot, strike, civil commotion, malicious damage, earthquake & impact.
As declared to us in writing.The sum insured shall not exceed £50,000 per customer; unless confirmed in writing by us.The sum insured may be increased on payment of an additional fee.
The replacement of property lost which provided the liability of Insurers is not increased may be carried out in a manner suitable to the requirements of the Insured.
The repair or restoration of property damaged in either case to a condition equivalent to or substantially the same as but not better or more extensive than its condition prior to damage.
It is your responsibility to take all reasonable security measures for the safety of the Property Insured including the securing of all unit doors, windows and other means of entrance.
If you fail to declare the full replacement value of your property, in the event of a claim you will only be entitled to recover from insurers the proportion of the loss as the declared value bears to the total value of your property - if you under-insure you may well suffer.
Where any items are part of a pair or set insurers will only pay for the actual parts which are lost or damaged. No payment will be made for articles that are not damaged.
All claims must be notified to the Operator whether unpacked or not immediately the loss or damage is discovered and prior to the removal of the goods from store.
This insurance shall be subject to English Law. Any enquiry or complaint should be addressed in the first instance to the arranging broker Pound Gates & Company Ltd. If you are not satisfied with the way a complaint has been dealt with please write to Lloyds to review your case without prejudice to your rights at law.
You are responsible for paying the first £50.00 for each claim.
No cover is provided for the following (unless specifically confirmed in writing):
A member of the Lloyds group of companies.